- We believe in satisfying and delighting our customers. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we hope you will not have to use such policy, but we do understand that under unforeseen conditions it is necessary to replace/return the product.
- We will review and honor returns up to 48 Hours from the date you received the item(s). Returns will only be accepted on unworn, tagged and unused merchandise. Custom made products are non-returnable and non-refundable.
- We are unable to accept returns on any products unless it is a damaged / manufacturing defect / damaged during transportation / Wrong product delivered.
- We will not provide the option of exchange for any reason including color mismatch or exchanges for size.
- In case you have ordered the wrong size, we can offer to alter it without a charge. However, shipping charges will be borne by the customer.
- In the unlikely event that your merchandise arrives damaged / manufacturing defect / damaged during transportation / Wrong product delivered, you should email us a photo of the same product. You must email us at firstname.lastname@example.org within 24 hours of receiving your order.
- Upon authorization of returns, we will gladly offer you an exchange / store credit on a case-by-case basis.
- All returns are subject to verification by our quality team at Bchic Enterprises.
7. We would request you to send us mail for any return request on at email@example.com with the below mentioned details:
# Order Number
# Product code
# Reason for returning the product
# Photo of the product which you intend to deliver back to us .
8. We will maximum pay for the return shipping up to USD 30.00 (INR 1800) , (I n case it’s our fault ) as credit voucher code for which you need to forward us the scan copy of shipping receipt for the same on firstname.lastname@example.org
- This credit note will be valid for 6 months and will be given once the products are received by us in, a stable and intact position (without any wear and tear) and passed by our quality department.
- Please note that once the parcel has been sent across, a valid tracking # has to be provided via an email so that we can trace the product and get you a confirmation once we receive it.
If your questions aren’t answered here, please check FAQ’s or Contact us at email@example.com. We will get back to you soon!